BellemaveĀ® Twin XL Over Queen Bunk Bed with Storage Shelves and LED Lights, Metal Bunk Beds with Ladders, Black

$393.99 USD
$425.99 USD
$393.99 USD
Size: Full XL/Queen or Full
Color: Black
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BellemaveĀ® Twin XL Over Queen Bunk Bed with Storage Shelves and LED Lights, Metal Bunk Beds with Ladders, Black - Bellemave

BellemaveĀ® Twin XL Over Queen Bunk Bed with Storage Shelves and LED Lights, Metal Bunk Beds with Ladders, Black

$425.99 $393.99

BellemaveĀ® Twin XL Over Queen Bunk Bed with Storage Shelves and LED Lights, Metal Bunk Beds with Ladders, Black

$425.99 $393.99
Size: Full XL/Queen or Full
Color: Black
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F
Frederick John Ferrer

To Whom It May Concern,Ā Ā 

We purchased a Bellemave bunk bed (W1580P388764) online for a short-term rental we're furnishing.Ā  The FULL description is BellemaveĀ® Twin XL Over Queen Bunk Bed with Storage Shelves and LED Lights, Metal Bunk Beds with Ladders, BlackĀ 

We received two boxes a couple weeks ago, but just now have taken all of the parts out of the boxes to assemble it. We immediately noticed that we are missing FOUR pieces in order to put this bunk bed together.Ā 

Bad on us for not opening the boxes to ensure everything that was supposed to be included was actually shipped. However, we were in the middle of a cross-country move and the boxes went unopened until we were done with the move and back to finish the furnishing of this house.

The missing pieces include:
- Two (2) of part #20
- One (1) of part number #19
- One (1) of part number #4

The bunk bed can NOT be assembled without these critical pieces!Ā  Need to put this bed together to complete the furnishing of a short-term rental we're already under contract to start on October 1st.Ā 

Getting these pieces in the quickest time possible is essential.

How do we get the missing parts....as soon as possible?

Fred and Cindy Ferrer

PS: I have already sent an email since NO Customer Service telephone number is listed on the Bellemave website....and there's no corporate phone number searchable for the two addresses listed in California and Colorado. Not having a way to call for quick Customer Service is a shortcoming and should be noted by anyone looking to buy your products.

Hi,

We’re sorry to hear that your bunk bed is missing several parts, especially with your October 1 furnishing deadline. We understand how frustrating and time-sensitive this is.

We couldn’t find a matching order placed directly through bellemave.com. Since you mentioned that you have already contacted us by email, please reply to that same email with the original order number and the marketplace or retailer where the bed was purchased. This will help us verify the purchase and determine the fastest way to assist with parts #4, #19, and #20.

We also appreciate your feedback regarding customer support contact information.

— Bellemave Support

K
Keith Barnes

I never received the product.

Hello, dear customer!
We have learned the full details of the incident by speaking with the carrier. We sincerely apologize for any inconvenience caused. We have already processed your refund and hope to have the opportunity to provide you with services again in the future.

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