Transit time：Bellemave offers Shipping to all of the contiguous United States and military post office boxes . Handling times at our warehouse are approximately 1 - 2 business days. Transit times for domestic orders range from 1 - 5 business days for domestic orders . Unless specifically stated on product pages, all items sold are being shipped from the United States and MAY be subject to import taxes in the destination country. Bellemave will not be responsible for paying any import taxes or tariffs that you may be asked to pay when receiving your item(s).

Freight：Normally, Our Bellemave freight is calculated according to the weight of the goods you purchase.

Gift Shipping：If you would like part of your order shipped to an alternate address, please contact our Customer Service Department at +1(628) 900-9555 or by email at service@bellemave.com. 

8:00am - 4:00pm CST Monday - Friday

Closed - Saturday

Closed - Sunday

30 Day Return & Exchange Policy

You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product, If it is your responsibility, we may charge a portion of the compensation.If it is logistics or our reason, we bear the loss ourselves.

To start a return, refund, replacement, cancellation, or delay compensation please fill the ABOVE FORM.

To be eligible for a return, all returned items must be in brand-new condition, uninstalled and/or non-assembled, unused, no pieces missing and with original tags and packaging. You’ll also need the receipt or proof of purchase. In case of item return, please send back the parcel within 30 days. 

For cancellation, you are entitled to initiate a cancellation within 3 days from order confirmation day. For more details, please scroll down to the section of CANCELLATION.

In case of damage in transit, please make sure to upload a picture of the product with the original package, a picture of the whole product, and a picture of the damaged part. 

Whether the request is rejected or approved, we will respond by email. In case you are not satisfied with the result, welcome to respond to the email and our client concierge team will follow up accordingly.  

Item missing or damaged shall be reported within 48 hours since receiving. For report beyond that, Bellemave is not liable for compensation or replacement and reserves all the rights for the final explanation.

You can always contact us for any return question at

Service@bellemave.com

or simply visit www.bellemave.com and contact us through chat.   

Damages in transitb

If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take photos or video showing the damage. In case of product defect or damage, we will work collaboratively with you to guarantee functional use of the product.

• Suggest a self repair (with an offer of compensation to you)
• Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
• Offer a partial or full store credit voucher
• Replace the product (subject to availability)

To qualify for a defective return, one of the following must apply:

• -Item has a defect, or is faulty or malfunction
• -Incorrect item was received
• -Missing part(s)
• -Damaged

We recommend you to check the items within 48 hours of receipt and report to out customer service as soon as possible. Please offer the copy of your original order confirmation, confirm the item number & QTY of the defective item(s), photographs or video clearly showing the defect(s). To expedite response process, please provide pictures of the shipping label, package, product and damage part. Depending on the situation, we will be responsible for refunds, exchange or replacements according to your preference within 30 days of receipt. After 30 days, Bellemave will make every attempt to rectify, but manufacturer defects found after 30 days of receipt are directed to the manufacturer’s warranty. 

In case of replacement, Bellemave won't be able to provide disposal service of the damaged/defective part due to covid impact.

Policy Exceptions / non-returnable items

Non-returnable items excluded from all change of mind returns include below scenarios.

While all products have to go through quality check before shipping, product damage might be occasionally caused due to delivery. Bellemave wants to save you assembly headache therefore most of our products are ready to use straight out of the box. This unfortunately also increases risks for minor damage over the long shipping. For minor damages(damage diameter is smaller than 2cm) that doesn't affect functional use, Bellemave won't cover return & exchange cost.

Certain products are considered to be fragile items, including but not limited to products made of marble, glass, manufactured wood, or crystal. While Bellemave packed with care, but inevitably it adds extra risk for shipping these items. For products of such materials, it won't be considered to be product default in case of minor scratch that doesn't affect functional use(damage diameter is smaller than 2cm).

Due to heterogeneous nature of furniture material such as wood, rattan and marble, every product will have its very own and unique texture and color. Slight changes in color and lighter spots are to be expected, which is a part of the material experience and advertised as such, therefore won't be considered to be product defect. 

Although the shape and size of the product is precisely defined by digital design and robotic fabrication methods, the manual finishing and the general material behavior may result in slight geometric differences. The dimensions in the product description are therefore not guaranteed and can sometimes differ by an insignificant range, e.g. few millimeters.

For leather products, occasionally there are tiny spots or slight color unevenness caused during dyeing process, which will not be regarded as product defects. 

To save shipping cost to provide you best deal, certain products will be rolled, folded, or compressed for shipping and this might leave minor ink or mark on surface. This issue won't be considered as product defect but we are happy to provide cleaning tips or cleanser.

Due to the wrapping and shipping process, occasionally there might be fungus or dirt on the product surface, which can be easily removed by a common cleanser. This issue won't be covered as 30 day no hassle return policy. 

Products described as "made to order" or "customisation". Products tagged as "customisation", "extra lead time", or "made to order" are only made for your order therefore standard service protocol won't apply to products of such, this includes cancellation, exchange, damage in transit, return and refund. In case of any issues for products of such, please contact our customer service directly. 

Under the Health Act, and for hygiene reasons, sheets, quilts covers, pillowcases, comforters, blankets, pillow protectors, mattress protectors cannot be returned, exchanged or refunded if they have been opened and/or washed, unless faulty.

All forms of clearance stock (e.g. last piece sale.).

Business procurement or order of high value(over 1000 USD or equivalent amount in other currency) with discounts applied. Bellemave is always passionate about collaboration with all sorts of business, including but not limited to designers, resellers, influencers. With business procurement discounts and service terms, we can no more offer change of mind return. The rest of the standard service protocol still applies to business procurement. A restocking fee and processing fee will be applied to merchandise that is returned or exchanged for such scenario. 
* (how we define business procurement. During presale engagement including chat, phone call, and email, the buyer has revealed itself as business, including but not limited to designers, resellers, influencers, we will consider any order placed by the business itself, employees, shareholders, or affiliates as business procurement)

Items with hold-on service. While we are happy to provide order hold-on service, it also significantly adds operation cost. So in case the hold-on service is longer than one month, we won't be able to provide 30 Days No Hassle Return Service. In case of product damage or item missing, we will still provide standard post sale service. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Bellemave has carefully checked each item before shipping out. In case of damage due to delivery, we will offer 1 time replacement for free. 

Cancellation or Order Amendment

You can cancel or amend your order within 3 days after order is confirmed, counting from order confirmation day. We will charge 10% of the item value or order value (depends on items affected) as cancellation fee. 

In case a cancellation is raised after 3 days or the product has been dispatched already, the cancellation fee depends on processing cost. 

Standard cancellation protocol doesn't apply to products described as "Made to Order", "Customisation" or "Extra Shipping Lead Time". Production or customization order will be sent to factory right after order is confirmed therefore cancellation won't be approved in general. In case of cancellation, we will charge to cover actual manufacturing or customization loss. Once the order is confirmed we will send the manufacturing requirement to factory immediately and it is irreversible. There is extra lead time addressed on each product detail page. In case that cancellation is requested within 50% time of the extra lead time, Bellemave preserves rights to keep 50% of total payment. In case that cancellation is requested later than 50% of the extra lead time, Bellemave preserves rights to keep 100% of total payment.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Delay Compensation
While 88% of orders are delivered within our committed lead time, we'd like to do more than just saying sorry for the remaining 12% of customers. Therefore starting from Sept 2021, if your order is not delivered within our committed time, please fill the below form; Bellemave will offer 10% of your order value in the form of a shopping voucher.

In case of customization, please add manufacturing time on top of standard shipping lead time.
In case of multiple parcels, shipping fulfilment time counts from the first arrival.
Please apply for compensation only after receiving the items.
Due to currency exchange and discount code format, the voucher value approximately equals to 10% of order value.

Orders

• How do I check my order status?
  Check your order status by logging into your account and navigating to your account dashboard. Once there, you will see a list of all your orders and their current status. If you used guest checkout and have questions about the status of your order, please contact our customer service team at service@bellemave.com.
• How can I cancel my order?
  Please reach out to us immediately if you need to cancel your order. You can call us at (888) 617-5424 or send us an email with your order number at service@bellemave.com.
• Oops! I entered the wrong shipping address. What do I do?
  If you notice an error on your order, please reach out right away to let us know. We will do everything we can to correct the order before it is picked up by the carrier.

Payment

• What payment options do you offer?
  We accept all major credit cards (including American Express), PayPal
• Where do I apply my discount code?
  Once you click ‘checkout’ from your cart, you will be prompted to enter a discount code on the first page of checkout.
• Will I be charged tax?
  You will only be charged tax if your shipping address is in Colorado, Florida, Indiana, Kansas, Kentucky, New Jersey, Tennessee, Texas, or Washington.

Shipping

• What shipping carrier do you use?
  We use FedEx and USPS for most shipments.
• I need my order fast. Do you offer expedited shipping?
  Yes – we offer 2-(business)day expedited shipping for select products at checkout. Please allow 1-2 business days in processing time prior to shipment. Check out our shipping information here.
• Do you ship internationally?
  Currently, we only ship within the contiguous United States.
• Where is my order shipping from?
  Your order ships from our headquarters in Evansville, Indiana.

Returns

• For all questions about returns, please see our Return Policy.

Company

• Are your products sold in brick and mortar stores?
  No, we do not have a brick and mortar location, however, all of our products are available for purchase online.
• Do you offer wholesale accounts for retailers, drop shippers, or interior designers?
  Yes! Check out our wholesale division site here, or contact us at

  +1(628) 900-9555.

• Are your products Made in America?
  We are proud to be a veteran-owned and operated company based in the heart of the Midwest. We partner with companies in America and all over the world in our global supply chain to deliver quality products found in homes and businesses across the country.
• For all questions about our privacy policy and terms of use, please see our Privacy Policy and Terms of Use